Last September, we published an article with an in-depth look at Undeliverable-as-Addressed (UAA) mail, where it comes from, and how to fix it. After the article had been published, we received... View More

There is a great deal written today about the importance of every communication you send to customers. These communications are now considered to be at the heart of your company's image and hav... View More

The United States Postal Service (USPS) has thousands of postal facilities across the country: Network Distribution Centers (NDCs), Sectional Center Facilities (SCFs), Area Distribution Centers (ADCs)

When Benjamin Franklin founded the Constitutional Post in 1774, he inadvertently created the central nervous system of early America. This postal system connected revolutionaries from distant te... View More

Want to be a more effective manager? An important key to our leadership success is to develop great relationships with our team members and develop an environment where they are motivated to excel. Th

The mailing equipment providers are now requiring new postage meters to be connected to the network instead of using typical analog phone lines. Overall, this is a good change as it will reduce... View More

The House Oversight and Government Reform Committee wasted little time to introduce postal reform legislation into the new Congress. On January 31, 2017, H.R. 756 —The Postal Service Reform Act of... View More

For print operations considering switching to high-speed inkjet printing, expanding an existing fleet, or moving from black-and-white to color, digital color management provides the tools to sat... View More

Back in the late 1990s, I was promoted into a new role that required me to manage people who were domiciled around the country. One of the first things I thought about was how I could stay conne... View More

With so many digital marketing options available today — and all the bells and whistles that come with them — direct mail is losing the battle for marketers’ dollars. But does it have... View More

I recently had the interesting experience of helping to organize a one-day event sponsored by PostalVision 2020, which brought together members of our postal ecosystem to talk about the USPS’ mailbo

Inbound package volumes are growing in all types of organizations—from law firms and educational institutions to e-commerce, manufacturing, healthcare and financial businesses. Managing incoming

The industry is changing. Businesses and their customers are interacting with each other more and more on multiple channels, including physical and, increasingly, digital platforms. At the same time... View More

Fewer than 10 years ago, most mail centers were processing mail and packages by hand. However, an era of e-commerce and data-driven technology emerged, creating an exponential increase in purchas... View More

The old saying is that “the customer is always right.” That has never been true, but the phrase is a caution against challenging customers about their demands. The theory is, as long as a... View More

The Emerging and Advanced Technology Promotion encourages mailers to integrate direct mail with advances in mobile technology, allowing recipients to engage in innovative digital experiences triggered... View More

Are you a mail owner with a mailing on the way to important customers, and you’re wondering where the mail is within the postal network? Or maybe you are a Mail Service Provider and want to offer... View More

The United States Postal Service (USPS) is offering six promotional programs in 2017, aimed at increasing mail volumes by offering incentives to mailers. Starting with the first Mobile Barcode i... View More

Back in the 1990s, I developed a presentation entitled “Information Technology for Mail Center Managers.” The section on purchasing software was pretty basic. Were your applications on a mai

Anyone who was hoping for any form of postal activity during the lame duck session of Congress will be disappointed to find only lumps of coal as Congress recessed for the year without acting on... View More