The mailing industry's dependency on software is becoming more apparent with every USPS rule change. The investment in this mission-critical software is not a trivial event. In addition to an initial license fee, annual renewals are typically required to keep the software current, support the monthly or bimonthly USPS data to operate the software and, of course, access to customer support. And while that last item is of undeniable value to any mailing operation, the fact is that most mailing software packages available today are already communicating important information to their users. The real question is: Are you listening?

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