Over the past few months, and especially over the recent holiday season, there were many occasions on which a postal customer – a representative of a commercial mailer, a mailer’s client

For the Postal Service, it was one that will not be remembered fondly. The pandemic impacted USPS employees, severely suppressed the mailing activity of many businesses, and drove an unforesee... View More

Despite being deemed an “essential business,” USPS mail volume was hit hard early in 2020 due to the COVID-19 pandemic. In early February 2020, the United States began to hear about a new

Delays in mail delivery and no visibility into the status of those mail pieces caused an increased number of customer inquiries and complaints in the months before and even now after the holid... View More

With all the press right now on Vote by Mail and the upcoming presidential election, it would be impossible for folks not to be aware that election mail can bring both challenge and opportunit... View More

2020 is a big year for the American public. The mail stream is about to get a significant boost as candidates send printed materials out to targeted vot-ers, hoping to capture their votes by the power

On Friday, August 14, the U.S. Postal Service announced temporary price increases, effective October 18, 2020 through December 27, 2020. Increases are quite significant and are as follows: &n... View More

In today’s political climate, all of us see a constant flow of news that, depending on the outlet, is colored by the opinions of the presenter. While people can argue over “fake news,”... View More

One of the challenges of participating in the Seamless Acceptance program is dealing with undocumented mail piece errors. The assessments for these errors can be quite expensive. Unlik... View More

As a vitally important tool in national and international social-economic ecosystems during regular years, the postal service is more important than ever in a major public crisis like the one we face... View More

If you are one of the mailers still using the Centralized Account Processing System (CAPS), you need to switch over to the new Enterprise Payment System (EPS) soon as the USPS has started clos... View More

If you haven’t already incorporated the United States Postal Service’s Informed Delivery (ID) program into your operations, there’s no time like the present. This offering helps gain... View More

For an already financially challenged United States Postal Service, the COVID-19 pandemic is dealing a heavy blow — one that calls for both short-term and long-term holistic leadership. By the USPS�

Why did e-commerce take off in the US years before it did in other countries? Three reasons: 1) A high percentage of US consumers have credit cards. 2) Rich ecosystem of banking services... View More

WASHINGTON, DC — Today the U.S. Postal Service (USPS) released a letter that is being sent to local and state election officials and state party officials around the country. This letter highlights

Are you currently using Merchandise Return Service (MRS) or Scan Based Payment (SBP) for your return packages? Did you know that MRS and SPB will be retired on August 28, 2020? Mig... View More

In March of this year, GIACT, a leader in helping companies positively identify and authenticate customers, announced a new report, Undeliverable as Addressed: The Staggering Cost of Returned... View More

Many mailers know the U.S. Postal Service’s Informed Visibility (IV) product as the latest generation of mail piece tracking, but it is quickly growing into the data distribution pla... View More

It’s common in the retail world for a store to have a special promotion – signage, advertising, and reduced prices – to build sales of a given product or to drive more customers into... View More

We often hear the term Mail.dat® in the mailing industry, but what exactly is it, and why is it important? Mail.dat is an industry standard database file set that consists of detailed presor... View More