Sometime this month take a stroll through the back of your mail center. Somewhere stashed out of sight you might notice stacks of mail trays filled with returned mail. It’s a condition I obs... View More

Print and mail operations use tracking systems like automated document factory (ADF) software to monitor and record work as it processes through the shop. These systems are particularly importan... View More

Long gone are the days of Paul Revere and his famous ride alerting the town folk that “the British are coming,” and yet, here we are, and something IS coming. Autonomous delivery robots are... View More

Everyone has one claim to fame in life. Mine is that I am the (self-proclaimed) top expert on mailing systems in the United States. I have not been able to tell anyone about this until now because the

In an age when work takes many employees out of the office for days, weeks, or even months at a time, business communications (which are often time-sensitive) cannot wait until the recipient returns... View More

Let’s face it. No enterprise, large or small, can afford to ignore the mail. Today, mail can be made easier to deal with thanks to advances in automation. That’s a good thing, too, since mail... View More

Operating in multiple locations, either in different states, offices, or parts of a campus, can create challenges when it comes to managing an organization’s shipping and mailing processes. Beyond... View More

You’ve heard it all before. Managing the mail center is about efficient employees, streamlined process workflows, top-notch customer service, quick turnaround times, superior communication, and a... View More

Lost postage is a serious and pervasive issue for many companies, and yet, most have no idea they are losing millions of dollars because of it. Mailers need to know why this happen... View More

Issues that can cause havoc in any mailing department are often rooted in poor planning at the start of a project. Issues stemming from incorrect paper thickness or piece size (height and length (i.e.,... View More

Growing up in southern California in a small, middle-class home, my parents taught me at a young age that certain words were inappropriate. After an unexploded firecracker (one of several that I... View More

The new year is officially in full swing, and along with the fresh calendars comes the need to take a fresh look at your mail center. If you’re lucky, you have the budget to ask yourself what new... View More

Understanding the possibilities available to a mailer can be daunting at times, especially in these times of declining mail volumes and the corresponding decrease in revenue... View More

One thing I learned working with large corporations is the official mail center wasn’t the only mail-generation place in the company. I sometimes stumbled over rogue postal operations hidden a... View More

“The process is broken!” “What is the problem?” “Can we do it better?” “Because we have always done it this way.” These might be some common phrases used... View More

With the new year approaching, we are all anticipating a postage increase for January. With all the programs offered by the USPS, it can be daunting to know if you are capturing all the savings... View More

Do you ever end some work days feeling like you have traveled the same steps, over and over and over, and not really gotten anywhere? We’re not talking about footsteps here, but process steps... View More

Artificial intelligence (AI) and machine learning rank as the top technology trend in 2017 per the leading analyst firms. Businesses are looking to gain greater access to their data, reduce manual pro

For those of us processing Full-Service mailings today, the Postal Service’s Seamless Acceptance program isn’t anything new. However, increasing industry adoption for this program has been... View More

Not that long ago, when evaluating inserters, our customers looked mostly at the functional specs. They’d consider things like machine speed, the ability to handle in-line envelope printing an... View More