Articles
Leveraging Customer Communication Management Best Practices for Better Mail Piece Performance
By Mark Rheaume
Customer Communication Management (CCM) is a strategy for managing and improving the way a business interacts with its customers. CCM is essential, yet in 2024, the USPS alone processed 4
Articles
Integrity: Don’t Leave Home Without It!
By Wes Friesen
Integrity in the workplace matters, doesn’t it! In fact, integrity is often viewed as one of the most important and highly sought after characteristics of both employees and employers. A rec
Articles
How Every Organization Can Save Money on Postage
By Adam Lewenberg
Postage makes up over 60% of the cost of any mailing, yet it often gets the least focus and visibility. It is looked at as a sunk cost, with little that can be done to control it. The goal of

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U.S. Postal Service Opens Bid Solicitation Platform For Entry to Last-Mile Delivery Network

WASHINGTON — The U.S. Postal Service today launched its bidding website to accept proposals for entry to its valuable last-mile delivery network. More than 18,000 USPS destination delivery u

USPS Reports On-Time Delivery Gains, Higher Customer Satisfaction for Holiday Surge

WASHINGTON — Through large investments in new technology and new logistics planning and execution, the U.S. Postal Service (USPS) significantly improved its delivery performance during this

Two Sides North America to Continue Legacy of Sustainability Messaging in the Paper and Packaging Industry

Portland, OR, Jan 6, 2026 – Building on the success and impactful research of the Paper + Packaging Board, Two Sides North America (TSNA) will step up to take the lead in promoting positive and

Our November/December Issue

This issue explores the importance of auditing your mail spend, the future of transactional documents, how to effectively raise money for your PCC, and much more.

Mail: The largest unaudited spend category.

Effective fundraising methods for your PCC.

What's the future of transactional documents?

A look at lost and stolen mail.